淘宝退款纠纷，和卖家协商好了 淘宝小二介入不处理 -- 聚投诉
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淘宝退款纠纷，和卖家协商好了 淘宝小二介入不处理
编号：CN17732 &&|&发表于 13:00:17&|&
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本人号晚上在淘宝向卖家购买了一台 iphone6 plus ，卖家14号早上10点多发货 ，12点多的时候我因为个人一点事 取消交易 就跟卖家协商召回快递，卖家也同意了 也召回快递了后来于17号卖家签收回手机 其中买家没有碰过快递 也没见过17号中午因和卖家邮费又产生了一点问题 申请了淘宝介入，然后17号晚上的时候和卖家一致达成了协商 买家方我负责104块邮费，也在淘宝介入退款的留言板上说明了协商结果就是 5800扣除104邮费 退回5696给买家方我，104邮费给回卖家作为邮费补偿，淘宝小二处理速度惊人，看到协商的单子 处理也是这么慢~希望处理速度快点 订单编号：&
广东广州越秀区
&&各方评说
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今天，聚投诉已将您的投诉内容私信转达给@淘宝客服淘小宝，如有处理进展，请及时反馈，以便聚投诉跟进。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp（用原账号登录，在投诉帖下方评论框补充内容即可）&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp同时，如按淘宝/天猫的投诉流程发起维权后，问题仍未得到解决，可采取以下方式进一步维权：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp1、向卖家所在地工商局网上举报、投诉（请向淘宝/天猫索要卖家真实信息）：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp拨打12315进行投诉举报，或登陆卖家所在地工商局网站进行网上投诉。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp2、向淘宝/天猫所在地余杭工商进行投诉举报：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp致电余杭消费者举报中心5&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp网上投诉：/xinfang/index.jsp&nbsp&nbsp点击左列第2项“网上投诉”，受理单位选余杭区市场监督管理局。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp淘宝企业信息：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【企业名称】浙江淘宝网络有限公司&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【住所】杭州市余杭区五常街道文一西路969号1幢6楼601室&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp天猫企业信息：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【企业名称】浙江天猫网络有限公司&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【住所】杭州余杭区五常街道五常大道168号3号楼三层&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp3、如余杭工商局、卖家所在地工商局在7个工作日内没有给与答复，或对其处理不满意，可直接到国家信访局网站http://www./wsxf/提交投诉，投诉对象填余杭工商局、卖家所在地工商局；同时公开发布到聚投诉平台。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp4，请在新浪微博私信@21CN聚投诉，提供投诉人在聚投诉所发投诉帖的链接，以便我们公开在微博上发布此投诉，并与投诉人一起@给淘宝、天猫及相关政府部门及媒体。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp日之后，根据新的《中华人民共和国消费者权益保护法》第44条：&nbsp&nbsp买家合法权益受到损害，如淘宝/天猫不能提供卖家真实名称、地址和有效联系方式，可向淘宝/天猫索赔。如淘宝/天猫明知或者应知销售者或者服务者利用其平台侵害消费者合法权益，未采取必要措施的，依法与该销售者或者服务者承担连带责任。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp第55条　经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍；增加赔偿的金额不足五百元的，为五百元。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp
Peanuts叔叔 &&
无奈，早点没有看到哥们投诉，我也去这家买了东西，也被坑害了
184******92 &&
我在某宝买了一个MP3，但是货物很差不好就退回去了，跟店铺客服协商看看我能不能退货，客服的态度很恶劣，不给退货地址我，但最后我还是查到了。（货物退回去了但是我的钱没有退回来！！！！！）再次与客服协商退货时客服理也不理我，我一度找到客服希望他们能帮我把钱追回来，但是没有效！！！！！我的钱是从几个月里拼死拼活的剩下来的但最后就怎么打了水漂！！！让我怎么办！！！我还把我下个月的零钱都放了进去！！！天啊——就怎么打水漂了啊！！！我该怎么办啊—无良的商家啊，把我的钱还给我吧！
131******77 &&
小心这骗子&nbsp偷换客人的原装另件&nbsp已有很多人投诉&nbsp&nbsp维修&nbspdji&nbsp大疆&nbspPhantom&nbsp3&nbsp落水精灵2&nbsp精灵3&nbsp炸机精灵&nbsp悟&nbsp李德动力&nbsp&nbsp&nbsp&nbsp覃叶萍&nbsp&nbsp&nbsp
Irelia。 &&
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卖家如何维权？我与买家因为退货运费纠纷淘宝小二介入，结果以不喜欢的原因同意买家仅退款！说我不履行七天退货承诺。我们的举证它也不看。难道淘小二随意判决造成我的经济损失，就无人来解决？反馈过好几次没人管。
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最近我帮一个店铺刷销量，但是在刷客里面出现了一个骗子，这个骗子的淘宝小号：vgtrlpz8196 & &支付宝
& *想枝 ，这是一批专门流串于各大刷钻平台的骗子 ，通过接手大金额任务，任务完成后把平台存款提走，然后无耻地在淘宝发起维权。企图混水摸鱼，骗取淘宝退款！这样的行径严重破坏了淘宝和平台的正常运作，搞的人心惶惶！淘宝和平台对于这样的维权骗子都是坚决打击，绝不姑息！你要知道，由于淘宝和刷钻平台有着共同的利益关系。所以淘宝也不喜这些骗子维权，专门出台了《淘宝争议处理规范》第28条对付这些人。
附：《淘宝争议处理规范》第28条：&就售中而言，买卖双方进行虚假交易的，交易做退款处理。就售后而言，买卖双方进行虚假交易的，驳回买家退款要求。&淘宝条款网址?& 内容来自taoqao
* y) e! d5 u& {, w* _8 Y- a
其实只要平时谨慎一点，做足预防措施，就不会让骗子得逞；尽可能发布带字好评任务，然后一定要核实 对方收货带字好评了，才能在平台放款给对方！&林子大了，什么鸟都有，所以我们不可能把一切网络骗子都消灭了，假如你有一天倒霉遇到这样的人渣怎么办？怎么做到不让自己的有金钱的损失，又不会不利于店铺安全呢？下面讲讲如何对付这样的骗子！&5 J9 n) ?# @: Q
6 [, X8 H/ `3 l) z- f6 B 淘巧好，好淘巧
1. 最有效的防止方法就是商保任务；& U& V8 x$ @&&p: y
简介：平台的商保任务只有加入了商家保障计划的接手人可以接手，要想加入商保接手人需要先接手满一定金额的任务，且需要通过平台的实名认证，最后交纳一定金额的保证金后才可以通过审核；
: s7 q: _- n- u9 |% D 淘巧好，好淘巧
2.如果这个交易有带字好评或者有真实快递单的，对方在淘宝好评了，但维权了怎么办？- T7 S9 z2 h& _. t7 b* @6 n&&`. V! R' f
答：对于这种骗子维权，你不要紧张，因为淘宝从来不会判这种骗钱的维权胜诉！你只要提交看似详细的证据，比如收货截图，好评截图！拒绝理由说已经发货而且对方已经收货并且好评了，现在竟然来恶意维权来骗钱，实在可恶，请客服介入调查清楚！总之理由尽可能写的详细一些！淘宝就判定你胜诉的！你大可放心！&
$ t$ A/ P) O&&r/ S; H 淘巧好，好淘巧
3. 如果这个交易对方在淘宝收货而已，但维权了怎么办？0 y: p2 V8 Z/ l&&_
答：因为你拿不出有力证明拒绝对方退款，那么你就直接说明这个交易是刷信誉的。同时提交这个任务的平台截图给淘宝小二.因为根据淘宝《淘宝争议处理规范》第28条：&就售中而言，买卖双方进行虚假交易的，交易做退款处理。就售后而言，买卖双方进行虚假交易的，驳回买家退款要求。&淘宝客服会直接判断这个维权是无效的，这样对方一分钱都拿不到你的钱！最后，在这里澄清一点：这个维权绝对不会影响到你店铺的安全！为什么呢？淘宝维权客服和查刷信誉客服是不同系统的。 copyright taoqao
特别是维权客服，每天要手工处理一大堆维权事项，忙得不可开交根本就没有时间去细查的你的店铺！你店铺安全主要淘宝根据淘宝稽查系统检测到交易异常，然后刷信誉客服去查你的店铺，两者是分开的！我们之前处理过的退款维权，没有一个店铺因此而降权封店，你大可放心！况且哪怕真的处罚，根据最新的淘宝虚假交易处罚规则，低于96单一下的虚假交易，第一次是免于任何处罚的。具体规则，可以去点击：
《》查看。8 D《》' s+ E2 O8 [. q* H6 U
淘巧好，好淘巧
4.如果骗子维权失败了，但是威胁要追加好评怎么办？
其实这个事情不用怕他，我们咨询过淘宝客服，如果是因为维权失败后，追加好评，你可以投诉对方恶意追加评论。提交一下评价证据和维权失败证据！
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这些是最新的淘宝买家申请售后服务，淘宝小二介入之后。。百分求解_百度知道}